Return Window

You may return most items within 7 days of receiving your order, provided the item is unused, in its original packaging, and in the same condition as received.

Eligible Returns

Items eligible for return must be:

• Unused and in original condition
• In original, undamaged packaging
• Returned within 7 days of delivery
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Items without original packaging
• Sale or clearance items (unless faulty)
• Items returned after 7 days

How to Return

To initiate a return, please:

• Email us at juanique99@gmail.com with your order number
• Describe the reason for your return
• Wait for our return authorisation and instructions
• Package the item securely and send it back

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrectly sent.

We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery with photos of the damage.

We will arrange a replacement or full refund at no cost to you. 💚

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original and place a new order.

Contact us and we'll do our best to assist! 😊